Neupla call alert texts
Neupla (iNewton LLC d/b/a Neupla) answers phone calls for businesses with an AI receptionist. Owners and staff of those businesses can choose to get a text when a call needs them. These texts are only for people who use a Neupla Desk; Neupla never texts anyone who did not ask.
How you opt in
- Sign in to your Neupla Desk and open Notifications.
- Under Text, choose when you want a text (Urgent, Urgent and Hot, or Every call) and enter your mobile number. Right under the number the Desk says:
"By saving a mobile number, you agree to receive call alert texts from Neupla for this business. You'll get one text first; reply YES to start. Message frequency varies with your calls. Msg & data rates may apply. Reply STOP to cancel, HELP for help."
- Neupla sends one text to that number:
"Neupla: [your name] asked to send call alerts for [business] to this phone. Reply YES to start. Msg frequency varies; msg & data rates may apply. Reply STOP to cancel, HELP for help."
- Nothing else is sent until that phone replies YES.
Callers to Neupla's receptionist (Ari)
When you call Neupla's AI receptionist, Ari, she asks near the end of the call:
"Would you like me to text you a summary of this call? Message and data rates may apply, and you can reply STOP anytime."
(In Spanish: "¿Quiere que le envíe por texto un resumen de esta llamada? Pueden aplicarse cargos por mensajes y datos, y puede responder STOP en cualquier momento.")
Only if you say yes does Neupla text a summary of your call to that number, from (786) 876-7855. You may reply with questions. Every call opens with a notice that it is recorded, and your answer is kept with the call's recording and transcript. Reply STOP at any time to stop.
Example:
"Neupla: Thanks for calling, Maria. Summary: you asked about an AI receptionist for your charter business; we'll call you back Monday. Reply here with questions. Reply STOP to opt out."
What the texts say
Each alert names the caller, what they want, their callback number, and a link to the call on your Desk. For example:
"Neupla: Hot: Maria Lopez. Wants a pontoon boat for 6 this Saturday. Call back: (305) 555-0142. https://hq.neupla.com/desk Reply STOP to opt out."
Stop or get help any time
Reply STOP to stop all texts, START to turn them back on, HELP for help. You can also email vainfo@neupla.com. Message frequency varies with your calls. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Your number and consent are never shared with third parties or used for marketing.