MEET YOUR NEUPLA DESK

Your agents take the calls. Desk brings it all together.

The gist,
not the transcript.

Joe talks for three minutes.
You get the point.

Desk is your operations center for your Neupla agents. See what callers need, what your agents handled, and what needs you next—all in one place.

Watch the call become clear
A CALL, UNDERSTOOD.Fictional rental example
01 / 03

The conversation
has a lot of words.

The questions. The back-and-forth. The detail mentioned halfway through. Your attendant takes the conversation.

J
JoeBoat rental · Kai took the call
3:00

“Hi, I called the other day about a boat…”

“Something like an open fisherman.”

“There are six of us. This weekend, probably.”

“Can someone call me about prices and what’s available?”

Excerpts from an illustrative conversation
Your turn

The call ends.
Desk keeps thinking about what comes next.

One caller. One thread.Priority that moves with time.A callback you’re ready to make.

LESS CATCHING UP. MORE MOVING FORWARD.

Now it’s your Desk.

Select a caller. Move time forward.
See how the next step changes.

MOVE TIME

Friday morning. A new rental request, a charter to arrange, and someone who needs help now.

Your DeskHarbor & Co. · Interactive example
BOAT RENTAL · KAI

Joe

Hot

Joe wants an open fisherman this weekend for a party of 6. He’d like a callback about pricing and availability.

Wants this weekend · called 3 times

HAVE READY

  • Weekend availability for an open fisherman
  • Rental price for a party of 6

ASK JOE

  • Saturday or Sunday?
  • Half day or full day?

Try recording a result

Fictional calls. Explore freely; no calls or messages are sent.

Illustrative experience using fictional calls.Your business. Your agents. One Desk.

THE INTELLIGENCE IS IN THE HANDOFF

More understood.
Less on your mind.

01

The request survives the hang-up.

Desk works from the recorded conversation, even when the caller hangs up before your attendant finishes its notes. It brings forward what the caller actually said.

02

The list keeps up with real life.

A fresh inquiry, an approaching date, an overdue callback. Priority reflects the request and the time that’s passed. Missed opportunities get a clear next step.

03

The whole conversation is still there.

Repeat calls stay together. Open the transcript when you want the detail, with the original words alongside translated lines. Start with the gist.

STAY WITH THE JOB

Your Desk keeps the picture.
You choose the interruptions.

Choose email alerts for urgent calls, urgent calls and hot leads, or every call that matters. Set quiet hours. Get a daily summary of who called and who still needs you.

Text notifications are next, pending carrier registration. Your full call history stays in Desk.

YOUR ATTENDANT + YOUR DESK

Someone takes the call.
You get what matters.

We configure your attendant around your business, your answers and your handoff rules. Your own Desk is included with every plan. Coverage starts at $99 a month.

Let’s talk about your calls See plans →
Or call Ari · (786) 655-8988